Virtual Business Consulting

Karin Visagie - Virtual Assistant

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Customer is REALLY king

Posted by Karin - VA on October 18, 2011 at 1:50 PM Comments comments (0)

I despise bad customer care. The phrase “customer is king” was drilled in to me when I worked for the market research company.  That is what I believe to this day.  Keep your customers happy and your business will grow. 

 

Customers can be wrong. And rude.  And many other things.  But you deal with that. You cross that bridge when you get there.  Why do customers ge...

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The Day I Met A Stranger

Posted by Karin - VA on October 4, 2011 at 6:10 PM Comments comments (0)

One day, as I was minding my business, doing my work as always, I noticed a stranger coming through the office doors.  Odd, I thought.  I wasn’t expecting any more visitors.  The stranger didn’t bother to sit down in the waiting room, but pulled a chair up and sat down right next to me.  That was VERY odd.  I turned sideways to talk to the stranger and then only did I realized that the stranger was me.

 

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A Task At A Time

Posted by Karin - VA on August 31, 2011 at 3:45 PM Comments comments (0)

One thing I battle with in a VERY busy office, is to get one task done at a time.  It is not because I'm not focussed.  Because I do focus.  But have you EVER tried to get a job done when you have to answer five phone calls, deal with clients, help your boss and greet a client who just walked in?  They all have their demands.  And in the end you leave your task and sort all of them out first.


Whenever I can, I try to deal with one task at a time....

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A Bruised Hand

Posted by Karin - VA on August 15, 2011 at 12:35 AM Comments comments (1)

One of the very valueble lessons my mother taught me, was this:  if you have to greet someone with a handshake, make sure your handshake is firm.  As it is, I have quite a good grip anyway and quite a few men commented on it. 


One day I was asked to go to a hospital for an interview.  Admin related job.  The admin manager - a guy - greeted me with a very weak handshake.  I think I might have hurt him accidentally.  Anyway, I had a good lau...

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How I Blog

Posted by Karin - VA on August 4, 2011 at 3:25 PM Comments comments (0)

I LOVE wrting.  And I am madly in love with blogging.  When I write, I come alive.  A whole world, made up from your word, comes to life and you have the power, the magic to make others see a part of your world through your eyes.


I know writing doesn't come easy for many people, but I believe that there is a word wizard in each one of us.  If you are able to have a conversation with someone, if you are able to describe something to another person, you can...

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My Tool, The Aircon

Posted by Karin - VA on August 2, 2011 at 4:25 PM Comments comments (0)

When you are a Team Leader / Supervisor / Jacqueline of all Trades  (same thing, different names) in an office, you learn new skills very quickly.  You learn to improvise.  You find out about skills you never knew you've had.  If you're always pressed for time and you have to deal with nearly 50 people on your team on a daily basis, you realize that there is NO time to spend on sorting out little fights. 


In our office, the biggest little fight was ...

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Tell Me, How Good Are You In Doing Your Job?

Posted by Karin - VA on July 25, 2011 at 3:20 PM Comments comments (0)

At a previous company where I've worked, we had to do job appraisal forms every six months.  A form filled with lies, in my opinion.  I mean, REALLY. Who in his or her right mind is going to give him/herself a bad rating for ANYTHING when it comes to doing your job well?  Don't we all want to think and believe we are bright stars and brilliant at what we do?


After doing your own appraisal, you have the joy of sitting with your supervisors and then they get to ...

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To Think OUtside The Box

Posted by Karin - VA on July 22, 2011 at 2:49 PM Comments comments (0)

When I was in college, I had a lecturer in my first year who was very practically orientated in her teaching methods.  She didn't just read from a text book and say a few words about what she just read.  Oh no, she EXPLAINED in detail.  Her examples were never out of line with the subject.  She kept her examples relevant and often tested us without us knowing and in the process, she helped us to learn to think outside the box.


If you can find a bette...

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My Brain is Bored!

Posted by Karin - VA on July 20, 2011 at 6:36 PM Comments comments (0)

I get bored when I cannot learn new things.  My brain goes on strike, a go-slow, a protest-action.  It wants to be fed new information on a regular basis.  That would explain the courses and creativity classes I took over the years.  As of late, I've been learning a lot about website design, something I always wanted to know mare about.


My brain is very happy about this challenge, even though the design work is often driving me up the wall.  Parts of...

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Welcome To My Virtual World!

Posted by Karin - VA on July 20, 2011 at 5:10 PM Comments comments (0)

Yes, yes, I see the question marks on many faces already, questioning my sanity. But I promise you, I'm quite sane.


If you're ANYTHING like me, you'll ask a thousand and one questions and wonder about things. But there is method to my madness. I need to ask to be able to understand everything in full and to get clarity about things. Only once I understand something 100%, I can move on and do what is expected of me. Rather ask millions of questions and get your facts rig...

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